Purchase, Returns & Payment

The following information regarding Purchasing, Returns and Payment of product from this website also forms part of the "Terms & Conditions".


Please read this Agreement carefully, as it contains important information regarding your legal rights and remedies.

1.     Accepted Methods Of Payment

Rutherfords (and this website) accept payment by Visa and Mastercard Credit/Debit cards , and PayPal. All methods of payment of which are subject to the restrictions
and limitations set out below and in our "Terms & Conditions".
This website uses SSL Technology with a minimum of 128 Bit security and accepts 3D Secure for all transactions to ensure data protection.
All tractions are subject to approval through Norton Security Products powered by VeriSign. This technology is used on all purchase areas of this website.
Tthe 'User' must be of a minimum age of 18 years and be the registered owner/keeper of the means of payment to initiate transaactions through this website.

2.     Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Upon acceptance of your order, we will charge your credit card account and send you shipping information for the order (or the accepted portion thereof).

Unless your order is cancelled, acceptance of your order will be perfected upon completion of the packing of your order. Completion of the contract between you and Rutherfords. will be perfected when we dispatch the goods to you at which time you will receive a second email containing you tracking number, and confirming that your order has been dispatched.

Notwithstanding the foregoing, you agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion or the quantity not provided (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order or the quantity not provided.

3.     Payment Terms

When you place an order on the Site, you agree to pay the following as of the time you submit the order:

·       The currently listed purchase price for each product (which shall be listed on the Site as your “subtotal”);

·       Any sales taxes or duties; and

·       Shipping and handling fees for the delivery service you select.

Except as provided herein, all payments are non-refundable.

a.    Sales Tax

Sales taxes, or other taxes, customs, import/export charges, or similar governmental charges are not included in the price of the products.

Each customer shall be solely responsible for all sales taxes, or other taxes, customs, import/export charges, or similar governmental charges (except for taxes on Rutherfords net income), on orders shipped outside the United Kingdom. All such amounts will be calculated and displayed at checkout.

b.    Shipping and Handling

Fees for shipping and handling are not included in the purchase price of any product. All such amounts will be calculated and displayed at checkout.

Rutherfords, in conjunction with our service providers, will attempt to deliver a product within the request range of days provided at the time the order was placed. You acknowledge that delivery date estimates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. We reserve the right to make deliveries in installments, which shall not relieve you from your obligation to accept and pay for remaining deliveries. Our service providers do not telephone prior to delivering packages, and we cannot guarantee the time of delivery. All products are deemed accepted upon our delivery of the product to you or your designated recipient's address. The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier.

4.  Delivery Costs

UK Shipping Options and Costs

Delivery Options



Royal Mail First Class Recorded

£3.75 for orders up to £75 in value.

Monday to Friday, excluding public holidays. Order by 12pm previous working day. Not available on personalised items.

Royal Mail Next Day Special Delivery

£6.50 for orders up to £150 in value.

Monday to Friday, excluding public holidays. Order by 12pm previous working day.

Next Day Courier Service

£8.50 for orders over £150 in value.

Monday to Friday, excluding public holidays. Order by 12pm the previous working day.

International Shipping Options and Costs

We are very happy to arrange delivery overseas. You will need to enter the delivery address information at checkout in order to obtain a price for the delivery costs. We offer two courier service options:

  • Express Courier – typically 1-4 working days depending on the country
  • Saver Courier – typically 4-8 working days depending on the country

5.     Modifications and Cancellations

Rutherfords is happy to accept cancellations, for any reason, up to the moment your order has been confirmed for shipping. After that, you cannot cancel your order.

6.  Returns

Many of our items are made especially for you after you place your order. We accept returns on most in-stock items, excluding final sale items; specific policies will be indicated on each product page.

In general, no returns or exchanges will be accepted on the following items, exceptions are indicated on the product page. Sales of the following items are considered final:

·       Customized items

·       Made to Order items

·       Vintage items

To make a return, you must request a Returns Merchandise Authorization (RMA) within 7 days of receiving the goods with our Customer Service. You can begin a request by phone, e-mail or in writing. We will review your request as soon as possible and email you a shipping label to print and attach to the original box so you may return the item. All returns must arrive unused, unworn, unwashed and undamaged, in the original packaging and have all original tags attached within 20 days of receiving the order.

Your return will be processed within 5 business days of arriving back, at which time the credit card you used for the purchase will be refunded, less the initial sales tax, shipping and import duties costs.

Rutherfords reserves the right to deny return of any merchandise that does not meet the return policy requirement.

7.  Errors, Inaccuracies and Omissions

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor’s display of any color will be accurate.

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order). If your credit card has already been charged, an immediate credit will be issued to your credit card.

© 2015 Rutherfords

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Trading Address: ROE Products Ltd, Unit 12, Castle Farm, Cholmondeley, Malpas, Cheshire, SY14 8AQ, England
Registered Office: 48-52, Penny Lane, Mossley Hill, Liverpool, L18 1DG, England
Tel: 01829 720505 Email: Company Reg Number: 09215648 Vat Number: 196027394